Virtually no job comes without stress. Whether it’s meeting the expectations and deadlines of coworkers, clients, or supervisors, nearly all work can at times be challenging. Sometimes the work itself isn’t as challenging as managing relationships with the people we work with.
Emotional labor involves managing our emotions to meet our job expectations. For example, retail clerks are expected to be upbeat and enthusiastic about the merchandise (and in general), even if that is not truly how they feel. Emotional labor is also part of dealing with the personalities of those we work with. This labor is not necessarily always stressful. Asking a coworker about a sick relative may be a way to convey your concern about their family without taking much of an emotional toll. But in other cases emotional labor can be very stressful, and this stress can be minimized or magnified based on one’s status.